Privacy Policy

Doorstep Express - Valet Trash Service ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services or visit our website, www.doorstepexpress.ca ("Site"). By using our services or accessing our Site, you agree to the terms of this Privacy Policy.


Information We Collect

We collect both personally identifiable information (PII) and non-personally identifiable information when you use our services.

• Personal Information: This includes information you voluntarily provide to us, such as your name, address, email, phone number, and payment details. We collect this information when you sign up for our services, contact us, or make a payment.

• Non-Personal Information: This includes information about your device, IP address, browser type, pages visited on our Site, and other usage data collected through cookies and similar technologies.

How We Use Your Information

We use your information to provide, maintain, and improve our services, as well as for other purposes such as:

• Service Provision: To process your service requests, manage your account, and communicate with you about your services.

• Billing and Payment: To process payments and manage billing for our services.

• Customer Support: To respond to your inquiries, resolve issues, and improve our customer service.

• Marketing and Communication: To send you updates, offers, and service-related announcements. You may opt out of promotional communications at any time.

• Site Analytics: To analyze usage trends, improve the Site, and enhance your browsing experience.

How We Share Your Information

We do not sell or rent your personal information to third parties. We may, however, share your information in the following circumstances:

• Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processing, customer support, and data analysis. These service providers are authorized to use your information only as necessary to perform their services.

• Legal Compliance: We may disclose your information when required by law or to protect our legal rights, comply with a judicial proceeding, court order, or legal process.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring company.

Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance user experience, improve site performance, and analyze site usage. You may choose to disable cookies through your browser settings, but this may affect the functionality of our Site.


Data Security

We implement commercially reasonable security measures to protect your information. These measures include technical, administrative, and physical safeguards designed to prevent unauthorized access, use, or disclosure. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your information.


Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.


Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request corrections to any inaccurate information.

• Deletion: Request the deletion of your personal information.

• Restrict Processing: Request restrictions on how we use your information.

• Opt-Out: Opt out of receiving marketing communications.

 
To exercise any of these rights, please contact us using the contact information below.


Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any websites you visit outside of our Site.


Children’s Privacy
Our services and Site are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information from our records.


Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the bottom of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.


Contact Information

If you have any questions about these Terms and Conditions, please contact us at:
 
Doorstep Express - Valet Trash Service

Email: contact@doorstepexpress.ca

Last Updated: 2024